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Frequently Asked Questions


Questions before booking

Questions after you book

about MumbaiGetaways.Com
MumbaiGetaways.Com is a unit of Savion Travel Services Pvt. Ltd., which is an ISO 9001:2008 Company, offering a range of travel solutions.

Cancellations & Refunds

Payment Options

Questions before booking

  • Can more than two adults stay in one room?
    Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn't exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, check directly with your hotel for their extra-guest charges and the maximum number of people allowed in the room you've booked.
  • Our children will be traveling with us - do they stay for free?
    When making your booking, select the number of children traveling with you from the 'Children' drop-down box. If you select just 1 child, our search will give you the price of a double room with child, not including an extra bed. If you want an extra bed in the room, you need to increase the number of passengers in your search.
  • What if I need a specific type of hotel room (non-smoking, wheelchair friendly, etc.)?
    Please contact our Customer Support Team with your request and we'll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.
  • Will my credit card be charged when I book my reservation?
    This varies with the type of rate and hotel you select. Normally, your credit card will be charged immediately for all reservations made through our website or over the phone. This guarantees your reservation as well as the rate.

Questions after you book

  • How do I know if my booking was successful?
    We'll send you an email confirmation for your hotel booking.
  • Do I need to confirm my booking?
    No, you don't. If you really want to, though, contact us at support@saviontravel.com to confirm your reservation.
  • What if I don't get a confirmation at the time of booking?
    If a confirmation page doesn't display once you complete your booking, check your email for a confirmation. If you don't get an email confirmation within thirty minutes, let us know support@saviontravel.com and we'll send you your confirmation details.
  • I didn't get an email confirmation. What do I do?
    If you don't receive an email after making a reservation, it could be that we have the wrong email address on file or your Internet Service Provider blocked the email thinking it was spam (junk mail? from us? perish the thought). Check your spam folder, just in case, and add our email address - support@saviontravel.com - to your address book so that it doesn't get filtered out next time. In the meantime, contact us at support@saviontravel.com so we can send you an email confirmation.
    Make sure to include the following information:
    1. The name the reservation was booked under
    2. The hotel name and location (city)
    3. The check-in/check-out dates
  • How long will it take for the hotel to get my booking information?
    The time it takes for a hotel to get your booking information varies by specific hotel and arrival date. In most cases the hotel should receive the reservation information within 12 hours of the time you made your booking (except for nights and weekends when the hotel's reservation department is closed). Please note that this doesn't apply to bookings made for the same day. Got questions or concerns? Call us at +91 98918 70482 (9 am to 9 pm - Indian time).There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won't have your name on the reservation until approximately 24 hours before you arrive.
  • What is my hotel's check-in time?
    Typically, the hotel check-in time is after 2:00 pm (local hotel time). Check with your specific hotel for its exact check-in time.
  • Will the hotel hold my room if I'm arriving late?
    Since your reservation is guaranteed with a credit card, the hotel is obliged to hold your room until 7 am, the day after your planned arrival date.
  • What if I'm going to arrive early?
    If you know you're going to arrive early at your hotel, contact our Customer Support Team. We'll do our best to accommodate your request, but it's ultimately subject to room availability when you arrive at the hotel.
  • How do I get a receipt or invoice for my hotel booking?
    The invoice or receipt will be automatically sent to you by email immediately after your booking is completed.
  • How do I modify a hotel booking?
    MumbaiGetaways.Com doesn't support modifications to hotel bookings. You'll have to cancel your existing booking and make a new one.

Cancellations & Refunds

  • How do I cancel my hotel booking?
    For cancellation of your hotel booking, email us at cancellation@saviontravel.com or call us at +91 98918 70482. Please remember, cancellation will be entertained only by these two methods.
  • What are the cancellation charges?
    The cancellation charges depend on the hotel, time of stay ('season' time, 'off-season' time), and time of cancellation. To know what's applicable in your case,check the hotel's booking policy mentioned on the booking page while making the reservation (we will also e-mail the hotel's booking policy along with your booking voucher). Apart from the cancellation charges levied by the hotel, MumbaiGetaways.Com charges a fee of Rs. 50 for every hotel cancellation.
  • If I need to cancel my hotel booking, what's the latest I can do this by?
    It depends on your hotel. Please go through the hotel's booking policy mentioned on the booking page while making the reservation (in case you missed it, please check you e-mail where we sent the hotel's booking policy along with the voucher). However, please keep in mind that irrespective of what the hotel's booking policy says, you cannot cancel your booking on the day that you'resupposed to check-in.
  • How will I get my money back after cancelling a hotel booking?
    We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card.
  • How long does it take to process this refund?
    We usually process the refund within 4 working days from the cancellation request. However, it may take slightly longer to reflect in your account statement as this depends upon your bank. We've noticed that it takes about 14 working days for most refunds to hit their respective accounts.
  • How do I check the status of my refund once I have cancelled my booking?
    We will inform you of this by an e-mail as soon as the money is refunded back to your account.
  • It's been two weeks since I cancelled my booking but I still haven't received my refund. Help!
    We're extremely sorry for the delay and the goof up. Please send an email at support@saviontravel.com , along with your booking details.

Payment Options

  • What payment options do you have?
    We accept the following modes of payment:Domestic and international credit cards Select debit cards issued by following banks:
    • Master Card Debit Card
    • Other Bank Debit Card [ VISA Electron Only ]
    • ABN AMRO Debit Card [VISA Electron Only]
    • Allahabad Bank Debit Card [VISA Electron Only]
    • Andhra Bank Debit Card [VISA Electron Only]
    • AXIS Bank Account
    • AXIS Bank Debit Card [VISA Electron Only]
    • Bank of Baroda Debit Card [VISA Electron Only]
    • Bank of India Debit Card [VISA Electron Only]
    • Bank of Maharastra Debit Card [VISA Electron Only]
    • Bank of Punjab Debit Card [VISA Electron Only]
    • Barclays Bank Debit Card [VISA Electron Only]
    • Canara Bank Debit Card [ VISA Electron Only ]
    • Central Bank Of India Debit Card [VISA Electron Only]
    • Centurion Bank Debit Card [VISA Electron Only]
    • Citi Bank Debit Card
    • City Union Bank Ltd Debit Card [VISA Electron Only]
    • Corporation Bank Account
    • Corporation Bank Debit Card [VISA Electron Only]
    • DENA Bank Debit Card [VISA Electron Only]
    • Deutsche Bank Debit Card [VISA Electron Only]
    • Development Credit Bank Ltd Debit Card [VISA Electron Only]
    • Diners Club
    • Done Card
    • Federal Bank Account
    • HDFC Bank Account
    • HDFC Bank Debit Card [VISA Electron Only]
    • HSBC Ltd Debit Card [VISA Electron Only]
    • ICash
    • ICICI Bank Account
    • ICICI Bank Debit Card [ VISA Electron Only ]
    • IDBI Bank Ltd Debit Card [VISA Electron Only]
    • Indian Bank Debit Card [VISA Electron Only]
    • Indian Overseas Bank Debit Card [VISA Electron Only]
    • IndusInd Bank Ltd Debit Card [VISA Electron Only]
    • ING Vysya Bank Debit Card [VISA Electron Only]
    • ItzCash
    • Jammu & Kashmir Bank Debit Card [VISA Electron Only]
    • JK Bank Account
    • Karnataka Bank Account
    • Karnataka Bank Debit Card [VISA Electron Only]
    • Karur Vysya Bank Debit Card [VISA Electron Only]
    • Kotak Mahindra Bank Debit Card [VISA Electron Only]
    • Laxmi Vilas Bank Debit Card [VISA Electron Only]
    • MasterCard
    • Oriental Bank Of Commerce Debit Card [VISA Electron Only]
    • Punjab National Bank Debit Card [VISA Electron Only]
    • South Indian Bank Debit Card [VISA Electron Only]
    • Standard Chartered Bank Debit Card [VISA Electron Only]
    • State Bank of Hyderabad Netbanking
    • State Bank of India Debit Card [ VISA Electron Only ]
    • State Bank of India Netbanking
    • State Bank of Mysore Netbanking
    • State Bank Of Travancore Debit Card [VISA Electron Only]
    • State Bank of Travancore Netbanking
    • Syndicate Bank Debit Card [VISA Electron Only]
    • Tamilnad Mercantile Bank Ltd Debit Card [VISA Electron Only]
    • The Bank Of Rajasthan Ltd Debit Card [VISA Electron Only]
    • The Catholic Syrian Bank Ltd Debit Card [VISA Electron Only]
    • The Cosmos Co-op Bank Ltd Debit Card [VISA Electron Only]
    • The Dhanalakshmi Bank Ltd Debit Card [VISA Electron Only]
    • The Federal Bank Ltd Debit Card [VISA Electron Only]
    • The Saraswat Co-operative Bank Ltd Debit Card [VISA Electron Only]
    • UCO Bank Debit Card [VISA Electron Only]
    • Union Bank of India Debit Card [VISA Electron Only]
    • United Bank Of India Debit Card [VISA Electron Only]
    • Vijaya Bank Debit Card [VISA Electron Only]
    • VISA
    • Yes Bank Ltd Debit Card [VISA Electron Only]
  • Can I make payment by cash or cheque?
    Yes, you can make offline booking by cash payment or through cheques(booking through cheque will be completed only after the cheque is encashed).
  • Is my credit card information safe on your site?
    Yes. We use thawte SSL Certificates, which is an assurance that it follows the best security practices adopted by major online vendors. Any information you enter when transacting with MumbaiGetaways.Com is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties.
  • What's the Card Verification Number (CVV) on my credit card?
    The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is, in fact, in your possession.
  • Where is the Card Verification Number (CVV) located on my credit card?
    For Visa/MasterCard: Your CVV is the three-digit code after the last four digits of your credit card number on the back of the card within the signature field.For American Express: Your CVV is the four-digit number on the front right-hand side of the card above the card number.
  • Under what name will my transaction appear on my credit card statement?
    Your purchase will be charged under Savion Travel Services Pvt. Ltd.
  • What is Verified by Visa or VBV?
    Verified by Visa or VBV is a product offered by Visa in conjunction with the bank that's issued your card. VBV uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions.
  • How does VBV help me?
    VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.
  • How do I know whether or not my bank has a VBV facility?
    You can ask the help desk or Call Center of the card issuing bank and confirm whether or not your card offers the VBV facility.
  • How does VBV work?
    VBV protects your existing Visa card with a password that's been created by you and provides the added assurance that only you can use your Visa card online.
  • What is MasterCard SecureCode?
    MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants.
  • How does MasterCard Secure Code work?
    MasterCardSecure Code (The MasterCard Secure Code Program) is a
    comparable security facility to VBV.

Netbanking Payments

  • What is 'Pay by Net Banking' all about?
    'Pay by Net Banking' is a mode of payment that allows you to pay for the services offered at MumbaiGetaways.Com by direct debit from your bank account.
  • Can I use this option?
    If you have a bank account with which you can make online transactions, then yes, you can definitely use the 'Pay by Net Banking' option at MumbaiGetaways.Com.
  • If I pay by net banking, how long will it take for my account to be debited?
    After a successful transaction, your account will get debited immediately.
  • I don't know my net banking password. What should I do?
    Just contact your bank's helpdesk and they will help you with your net banking
    password.
  • How can I make the payment using the 'Pay by Net Banking' option provided by ICICI?
    You need to be an ICICI bank account holder for this. Just follow these easy
    steps:
    • On the payment page, select 'Pay by Net Banking', select 'ICICI' and hit 'Continue'.
    • You will be redirected to ICICI's Infinity page. Enter your login ID and password to log on.
    • On the next page, verify the payee details and the amount to be paid. Select the account to be debited.
    • Enter your login ID and the transaction password. Hit 'Pay'.
    • If the payment has been successful, you will be shown your payment reference number. Do note it down. Then hit 'OK' and you'll be redirected to our Thank You page ...and your booking's done.
  • How can I make the payment using the 'Pay by Net Banking' facility provided by HDFC?
    You need to be an HDFC bank account holder for this. Just follow these easy steps:
    • On the payment page, select 'Pay by Net Banking', select 'HDFC' and hit 'Continue'.
    • You will be redirected to HDFC's net banking page. Enter your login ID and password to log on.
    • On the next page, verify the payee details and the amount to be paid.
    • Select the account to be debited. Hit 'Continue'.
    • If the payment has been successful, you will be shown your payment reference number. Do note it down. Then hit 'OK' and you'll be redirected to MumbaiGetaways.Com Thank You page ...your booking's done. Thank you.
  • How do I pay using Citi Bank Netbanking (or debit card)?
    • On the payment step, select "Pay by Netbanking", select Citi, and hit the "Continue" button.
    • You'll be taken to Citi Bank's netbanking signin page, where you'll have to enter your debit card number, debit card expiry year + month, and IPIN.
    • After successfully signing in, the booking amount will be immediately
      debited from your account. Hit the "Continue" button to complete the transaction.
    • You'll be redirected back to MumbaiGetaways.Com after successfully
      completing the payment, where we'll confirm the booking!
  • While I was paying by net banking, my 'session expired'. What should I do?
    Here's what happened - your session expired due to security reasons. This happens, simply, when you take too long to make the direct debit payment and don't manage it in the specified amount of time. Go back to the MumbaiGetaways.Com home page and start over. We know it's annoying, but it's all for security.
  • I made a successful payment by net banking but the system says that the'verification has failed'. Now what?
    To make a successful booking, your payment transaction has to get verified successfully at your bank's direct debit gateway. The verification can fail because of various reasons. If you made a successful payment but the verification failed, don't sweat. The amount debited from your account will get credited back within 7 working days.
  • I cancelled a booking which was made using 'Pay by Net Banking' option.How will I get my money back and when?
    The account that you used for payment will get credited with the refund amount within 7 working days.

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